Effective Date: [Insert Date]

Welcome to 11Motors Car Care. By accessing or using our website or services, you agree to comply with and be bound by the following terms and conditions.

1. Service Booking

• Customers can book services online, by phone, or by visiting our workshop.
• All service bookings are subject to confirmation and availability.
• Bookings can be rescheduled or canceled with advance notice.

2. Pricing and Estimates

• Prices are based on initial inspection and may vary upon detailed diagnostics.
• We provide estimates before proceeding with any service. Customers must approve additional repairs before they are undertaken.
• All charges are inclusive of taxes unless mentioned otherwise.

3. Payment Terms

• Payment is due upon service completion and delivery of the vehicle.
• We accept payments via UPI, net banking, credit/debit cards, and cash.
• Advance payments may be required for certain repairs or spare parts procurement.

4. Warranty and Liability

• We offer limited warranties on selected services and parts (details in our Service Warranty Policy).
• We are not liable for pre-existing issues or damages unrelated to our service.
• We do not cover loss or damage caused by customer negligence or third-party actions.

5. Customer Responsibilities

• Customers must provide accurate information about the vehicle.
• Personal belongings should be removed from the vehicle before drop-off.
• 11Motors is not liable for any lost or misplaced items inside the vehicle.

6. Use of Website

• Content on our website is for informational purposes only.
• Users shall not misuse the website for any illegal or unauthorized activity.

7. Governing Law

These terms are governed by and construed in accordance with the laws of India.