Warranty Terms At 11 Motors Car Care, we are committed to delivering high-quality car repair and services across Kolkata. From New Town Kolkata to Bidhannagar & New Alipore To Barasat Kolkata we got You Covered across the City, To ensure your peace of mind, we provide a limited warranty on selected services and parts. This document outlines the warranty terms applicable to our customers.

Warranty Terms | Coverage

We offer warranties on specific services and components, as outlined below:

Service Work Warranty

• Standard Services (such as oil change, filter replacement, inspection):
  Warranty Period: 7 days from the date of service.
• Mechanical Repairs (engine, brakes, suspension, etc.):
  Warranty Period: 30 days or 1,000 kilometers, whichever comes first.
• AC Servicing (cooling performance, gas refill, minor repairs):
  Warranty Period: 15 days from the date of service.
• Battery Replacement:
  Warranty Period: As per the manufacturer’s warranty (typically 12–36 months).
• Spare Parts Used:
  Warranty Period: As provided by the OEM or part manufacturer.

Exclusions from Warranty

The warranty does not cover the following:

• Normal wear and tear due to usage
• Electrical or electronic malfunctions unrelated to the service performed
• Issues caused by customer negligence, abuse, or misuse
• Damage caused by accidents, weather conditions, or third-party influence
• Any post-service modification or unauthorized repairs
• Parts not provided or installed by 11 Motors Car Care
• Problems arising from lack of regular vehicle maintenance

Warranty Claim Procedure

To initiate a warranty claim, the following steps must be followed:

• Contact us via phone or email within the warranty period.
• Provide your service invoice or job card number along with a description of the issue.
• Bring the vehicle to our workshop for evaluation.
• If the claim is valid under the warranty, we will:
• Repair or replace the faulty part at no additional cost.
• Provide a follow-up inspection or service if necessary.

Please note: All warranty claims must be processed at our authorized service location in Kolkata.

Warranty Terms Additional

• The warranty is valid only for the original customer and is non-transferable.
• Warranty is applicable only for services completed and parts installed by 11 Motors Car Care.
• Any unauthorized modification or repair performed elsewhere will void the warranty.
• A valid invoice or proof of service must be presented to claim the warranty.

Contact Information

For any questions regarding our warranty terms or to file a claim, please contact:

Address Workshop :

11 Motors

Gate No. 1 & 2, Between Stadium,

Salt Lake Stadium Rd, JC Block, Sector 3,

Bidhannagar, Kolkata, West Bengal 700098

🏨 Landmark: Hotel Hyatt Regency Kolkata

📍 Find Us on Google Maps

🚗 Get Directions on Maps

📞 Contact Number: +91-9339110111

📧 Email: info@11motors.com

🌐 Website: www.11motors.com

💬 WhatsApp: Chat on WhatsApp

Workshop Operating Hours

Monday – Saturday: 10:00 AM – 6:00 PM

Sunday: Closed

(For regular car servicing, repairs, detailing, and appointments.)

Emergency SOS Services

Monday – Sunday: Open 24×7 

(For roadside assistance, towing, lockout, and breakdown support — anytime, anywhere.)